OktoSign — Stop fraud at checkout with one-time verification codes
Protect your Shopify store from chargebacks, wasted fulfilment time, and fraudulent orders — without picking up the phone.
OktoSign is a lightweight, merchant-first verification layer that plugs into your Shopify checkout and asks customers for a one-time code before an order can be processed. Instead of manually calling customers to confirm suspicious orders (and discovering too late that the order was fraudulent), OktoSign automates the verification step so you only ship to confirmed buyers. The result: fewer chargebacks, less lost inventory, faster fulfilment, and a cleaner returns/claims history.
Why OktoSign exists
Every e-commerce merchant knows the headache: a high-value order looks legit on paper but, after a phone call to confirm, you find the buyer is unreachable or the payment was fraudulent. Those phone calls waste time and still leave you exposed to chargebacks, disputes, and reputation damage. OktoSign solves this bottleneck by shifting the verification into the checkout flow with secure, friction-minimal one-time codes that prove the buyer can receive the code they entered — in real time.
What OktoSign does
Inserts an optional verification step into checkout for orders you mark as suspicious or for rules you define (e.g., high order value, new customer, international shipping).
Sends a one-time verification code to the buyer via SMS, email, or a messaging channel you choose.
Requires the buyer to enter the code on checkout to complete the order.
Automatically releases verified orders for fulfillment; places unverified or timed-out orders on hold for review.
Logs audit trails and verification metadata to help with disputes and analytics.
Key benefits for Shopify merchants
Reduce fraudulent shipments: Only verified orders get fulfilled — dramatically lowering fraud-related losses.
Cut time spent calling buyers: Replace manual phone confirmations with an instant code delivery and verification.
Lower chargebacks & disputes: Strong proof a buyer received a code is a powerful asset in disputes.
Faster, smarter fulfilment: Verified orders move straight to packing — no hold-ups for phone calls.
Flexible, rule-driven control: Apply verification to all orders or only to orders that match your risk rules.
Better customer experience: Quick, familiar verification steps (code sent to phone/email) are less intrusive than a surprise verification call.
Data & insights: See which rules block the most fraud, average verification times, and conversion impact.
How it works — 2 simple steps
Verify at checkout — When a checkout triggers verification, OktoSign sends a one-time code to the customer. The customer types the code into the verification field and the order completes.
Ship with confidence — Verified orders are automatically released for fulfillment. Unverified orders are flagged and held for manual review.
Features merchants actually use
Rule engine: Trigger verification based on order value, shipping address vs. billing address mismatch, first-time customers, IP/geolocation anomalies, or custom tags.
Multiple delivery channels: SMS, email, or webhook-based channels (use your existing provider).
Custom expiry & retry policies: Set how long codes remain valid and how many retries are allowed.
Manual override: Support teams can manually verify or release orders when necessary.
Audit trails: Detailed logs of verification attempts, timestamps, delivery receipts, and verification outcomes for chargeback defense.
Localization & branding: Customize messages and the verification UI to match your store’s UX and language.
Conversion-safe mode: Let low-risk orders skip verification to keep checkout friction low.
Notifications & alerts: Email or dashboard alerts for blocked/held orders that need review.
Lightweight install: Minimal impact on load times and checkout conversion — optimized for Shopify.
Who should use OktoSign
Merchants seeing recurring suspicious orders or chargebacks.
High-value product sellers who can’t afford wrongful shipments.
Stores with a manual verification workflow that want to automate and scale.
International merchants dealing with mismatched shipping/billing information.
Real outcomes (what to expect)
Fewer fraudulent shipments and lower inventory losses.
Noticeable reduction in phone verification labor and support overhead.
Cleaner dispute history leading to fewer chargebacks and lower merchant fees.
Faster order-to-shipment throughput for legitimate customers.
Security & compliance
OktoSign is built with merchant safety and customer privacy in mind. Verification codes are ephemeral, transmitted via secure channels, and stored only as needed for audit purposes. OktoSign is designed to help you comply with payment processor rules and support your documentation when responding to disputes.
Frequently asked questions
Does verification hurt conversions? When used selectively with smart rules, the conversion impact is minimal — and the savings from avoided fraud usually outweigh small lift in abandonment. OktoSign’s conversion-safe mode keeps low-risk checkouts frictionless.
Can I use my existing SMS provider?
Yes — integrate your Twilio, MessageBird, or preferred provider, or use OktoSign’s delivery service.
What happens to unverified orders?
They’re placed on hold for manual review, or you can set them to auto-cancel after a timeout.
Is manual override possible?
Yes — support staff can review and release orders with a single click.
Start protecting your store today
Stop wasting time on phone calls and start shipping only to verified buyers. Schedule a demo, install the app, or try OktoSign risk-free to see how many fraudulent shipments you can prevent in the first 30 days.
Get started — protect your margins, reduce disputes, and let your fulfilment team focus on real customers.
About Us:
We’re a small team with a big mission
We’re a small, passionate team of developers, designers, and problem-solvers who love building tools that make e-commerce safer and smarter. At OktoSign, our mission is simple — to help Shopify merchants protect their business from fraud without adding friction or complexity to their workflow.
We’ve seen firsthand how frustrating it can be to manually call customers just to confirm if an order is real. So, we set out to automate that process — turning a tedious, error-prone step into a seamless one-time verification built right into the checkout.
Every line of code we write and every feature we design is focused on one goal: helping merchants ship with confidence. We believe that powerful security doesn’t have to feel heavy — and we’re here to prove it.
Contact Us:
You can contact us or schedule a visit to our office by writing an email to info[at]oktosign.app
🧾 Privacy Policy
Last updated: October 2025
At OktoSign, accessible from https://oktosign.app, your privacy is our top priority. This Privacy Policy explains how we handle information when you use our website, app, or integrations.
1. Information We Collect
OktoSign is designed to process data temporarily and securely without retaining or storing user or customer information.
We may momentarily handle:
Shopify Order Data (for verifying order completion and sending messages)
Customer Contact Numbers (for one-time WhatsApp OTP and order notifications)
This information is processed in real time and not stored on our servers or databases.
2. How We Use Information
We use transient information solely to:
Send one-time passwords (OTPs) or order updates.
Facilitate secure communication between your Shopify store and your customers.
No information is retained once the message is sent or the session ends.
3. Data Sharing
We do not sell, rent, or trade user data. We only transmit necessary data securely to:
No data is stored by OktoSign. Any data handled by Meta or Shopify is governed by their respective privacy policies.
4. Data Retention
OktoSign does not retain or archive message data, customer details, or order information. If any logs or temporary data exist due to system caching or third-party APIs, they are automatically deleted after the session.
5. Security
We use secure HTTPS encryption and token-based access controls to ensure all transmissions are safe. While we strive for complete security, OktoSign is not responsible for any data loss, interception, or mishandling that occurs outside our systems, including on third-party platforms (e.g., Meta or Shopify).
6 . Cookies
Our main website (oktosign.app) uses only essential cookies for session continuity and analytics. You can disable cookies at any time via your browser.
7. Your Rights
Since OktoSign does not store personal data, any privacy requests should be directed to the platform through which your data originated (Shopify or Meta).
8. Disclaimer
While OktoSign follows best practices for privacy and data protection, any accidental omission or indirect handling of data through third-party APIs shall not be construed as intentional storage or misuse.
9. Contact Us
If you have questions about this Privacy Policy, contact us:📧 info[at]oktosign.app
⚙️ Terms of Service
Last updated: October 2025
By using OktoSign (“we,” “us,” “our”), you agree to these Terms of Service. If you disagree, please discontinue use immediately.
1. Overview
OktoSign provides a bridge between Shopify and WhatsApp to send real-time OTPs and order notifications. We are not affiliated with Meta Platforms, Inc. or Shopify Inc.
2. Acceptable Use
You agree not to:
Use OktoSign for spam, harassment, or illegal content.
Send messages to users without consent.
Misuse the WhatsApp Business API or violate Meta’s policies.
We reserve the right to suspend or terminate any account for abuse or violation of these terms.
3. No Data Storage
OktoSign does not store message content, phone numbers, order information, or customer data. All data is processed ephemerally.
4. Liability
OktoSign provides its service “as-is.” We make no warranties, express or implied. We are not liable for message delivery failures, data issues, or damages resulting from third-party services (Shopify, Meta, hosting providers, etc.).
5. Termination
We may modify, limit, or discontinue our service at any time, without notice, for security, technical, or compliance reasons.
6. Changes to Terms
We may revise these Terms periodically. Continued use of OktoSign after changes means you accept the updated Terms.
7. Contact
📧 support[at]oktosign.app🌐 https://oktosign.app
💳 Refund & Cancellation Policy
Last updated: October 2025
We want you to be satisfied with OktoSign.
Subscriptions can be cancelled at any time before the next billing cycle.
Refunds are only issued in case of duplicate charges or system errors reported within 7 days.
No refunds apply to credits already used or services rendered.
📧 For billing inquiries: info[at]oktosign.app
📞 Contact Page
We’d love to hear from you!📧 info[at]oktosign.app
🧠 Optional — Data Processing Statement
Data Processing Policy OktoSign acts solely as a data processor for your business communications. We do not retain, log, or access any customer information beyond the real-time message event required to send the WhatsApp message. Meta Platforms, Inc. and Shopify are the respective data controllers for all customer data exchanged through their APIs.